About the Author

Jim Whitt

Recent Posts

Going Postal Over Bad Customer Service: Why Communication is a Lost Art

Common courtesy isn’t so common these days. And that sentiment was on display when I visit my local post office. My experience was a microcosm of why...

How to win the talent war

During one 24 hour period I had four interesting conversations. Conversation #1: Someone in a key position with a large retail organization told me...

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