Going Postal Over Bad Customer Service: Why Communication is a Lost Art

Common courtesy isn’t so common these days. And that sentiment was on display when I visit my local post office. My experience was a microcosm of why communication is becoming a lost art.

5 Key Takeaways from ATD 2018

TTI Success Insights traveled to San Diego this week to attend the Association for Talent Development (ATD) International Conference & Exposition. ATD empowers professionals to develop talent in the workplace by helping others achieve their full potential by improving their knowledge, skills and...

6 Ways to Manage EQ In the Age of Outrage

Some time ago a conversation on Twitter captured my attention. Unfortunately, I decided that it was one that couldn’t continue without me, so I jumped in. I asked a simple question as to why a particular "group" was being criticized on that specific day. Let’s just say that my involvement turned...

Why do we care about reliability?

Before providing a more complete introduction to reliability, and validity for that matter, it is important to understand why we care about reliability. According to the American Psychological Association (APA), there are two main reasons we should care about reliability. To paraphrase their first...

4 Ways to Improve Emotional Intelligence

Emotional intelligence is defined as an individual’s ability to sense, understand and effectively apply the power and acumen of emotions to facilitate higher levels of collaboration and productivity. Emotional intelligence is often referred to as emotional quotient (EQ) as the terms are...

A Cultural Outlook on Behaviors between Asia and North America

Two connecting flights and 29 hours later, I had finally stepped foot in Bangkok, Thailand. While it was my first time in Asia, I wasn’t exactly sure what to expect. Prior, I had done a significant amount of research on everything from what to pack, the weather forecast, must see places all the way...

Important Distinctions Between EQ and IQ

EQ and IQ are terms that are often confused and mistakenly used with each other. However, there are some very important distinctions between EQ and IQ. IQ is known as “Intelligence Quotient” and it’s a measure of a person’s relative intelligence. Emotional Quotient, also known as EQ, is the ability...

9 ways to stop a bad hire from infecting good talent

There are times when we hire someone who looked great on paper, sounded great in their interview but they turn out to be a bad hire. What's even worse is if they turn out to be a bee in our organizational bonnet.

5 Things You Need to do to be Successful at Just About Anything

Like the elusive fountain of youth, people are constantly looking for the magic recipe or the secret sauce to become successful. While there are far more successful people in the world than I am, I would like to share some things that have worked for me over the years.